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[AnthroHeart]

when you work in customer service you encounter STS people all the time.

They are super super super self entitled. Like the world owes them something. Very hard to deal with and communicate with. anyone who seems to have some semblence of "maturity" quickly degrades when they do not get what they want.

STS individuals will never take responsibility, and usually may not be living in the present moment but somewhere in the past or the future.

I think you're referring to a narcissistic instead of a STS person.