05-01-2015, 06:03 AM
Example: at work I had a lady come in to buy cigarettes. Routine until her card was declined.
Her response is to (and this IS uncommon) personally blame me for declining her card. I tried to tell her I don't have the power to decline cards, only to not perform transactions.
She wouldn't let me and kept interrupting me. In my life, i respond to this by slightly raising my voice.
This usually works with customers too but in this case, she starts yelling at me. So I told her to leave. She throws the cigarettes at me and starts screaming. I banned the first person I've ever banned tonight.
I think she was my own irrational anger finding its way back to me. I am pretty mad though but I don't want to be. I do feel bad for banning her but I also don't...
In my mind I just can't stop thinking, Why? I wanted to help but she wanted to fight. I can't help her and her card isn't working, she has no money but wants to say she does and blames me for not being able to buy cigarettes.
Now I'm just pissed. At the very beginning of work this happened, about 5 hours ago (hi B4 from work, again).
I find this catalyst is charged too, its sticking on my mind, and my emotions aren't ebbing as well as Im used too. I feel angry at this woman, it branches into madness-anger where I can't understand why and it just screws me up emotionally.
I want to forgive her but I don't see how or why I'm supposed to, if anything it feels like I'm supposed to get angry... To better understand each other but I already fully know anger is not a lone experience but shared. Yet I'm so frantic in thought in anger that I feel blinded. Being at work there's not a free hour to take a bit to sort myself out, so its a long, "I DON'T GET IT, ARRGHHH"
Anyone need more details or have any questions, or thoughts for my catalyst?
Her response is to (and this IS uncommon) personally blame me for declining her card. I tried to tell her I don't have the power to decline cards, only to not perform transactions.
She wouldn't let me and kept interrupting me. In my life, i respond to this by slightly raising my voice.
This usually works with customers too but in this case, she starts yelling at me. So I told her to leave. She throws the cigarettes at me and starts screaming. I banned the first person I've ever banned tonight.
I think she was my own irrational anger finding its way back to me. I am pretty mad though but I don't want to be. I do feel bad for banning her but I also don't...
In my mind I just can't stop thinking, Why? I wanted to help but she wanted to fight. I can't help her and her card isn't working, she has no money but wants to say she does and blames me for not being able to buy cigarettes.
Now I'm just pissed. At the very beginning of work this happened, about 5 hours ago (hi B4 from work, again).
I find this catalyst is charged too, its sticking on my mind, and my emotions aren't ebbing as well as Im used too. I feel angry at this woman, it branches into madness-anger where I can't understand why and it just screws me up emotionally.
I want to forgive her but I don't see how or why I'm supposed to, if anything it feels like I'm supposed to get angry... To better understand each other but I already fully know anger is not a lone experience but shared. Yet I'm so frantic in thought in anger that I feel blinded. Being at work there's not a free hour to take a bit to sort myself out, so its a long, "I DON'T GET IT, ARRGHHH"
Anyone need more details or have any questions, or thoughts for my catalyst?
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